We're here to help. Reach out anytime and we'll get back to you as soon as we can.
Send us a message and our team will respond within 1–2 business days.
support@naimtag.comWhen you write in, please include your name, the event you're attending, and a brief description of the issue so we can help you faster.
How do I sign in to the event app?
Open the event app and enter the email address you used to register for your event. You'll receive a one-time code to verify your identity — no password required.
I'm not receiving emails from the app.
Check your spam or junk folder first. If you still can't find them, email us at support@naimtag.com with the address you registered with and we'll help get you sorted.
How do I update my profile or registration details?
Sign in to the event app and open your profile. If a field is locked, contact your event organizer or email support and we'll update it for you.
How do I check in to a session?
From the event app, open the session you're attending and tap Check In. If check-in is monitored, an event staff member will scan your QR code at the door.
How do I delete my account?
You can request account deletion at any time from our Delete Account page, or by emailing support@naimtag.com.
Still need help? Email us at support@naimtag.com.